Top 8 BirdEye Alternatives for Your Business in 2025

Birdeye has earned a strong reputation as a powerful tool for reputation management and patient engagement. With its review collection, listings management, and messaging features, many healthcare practices and businesses have grown their online presence substantially.

However, Birdeye is not the perfect fit for everyone. Some businesses are concerned about its high pricing, limited flexibility in packages, occasional support delays, or simply feel they have outgrown Birdeye’s feature set.

In this detailed guide, I am going to share the best Birdeye alternatives available in 2025. The recommendations are based on what people say in top review sites like G2, Capterra, Gartner and Trustpilot. Not only this, I have also gone through some reputable communities like Reddit and Quora to see what people say about these alternatives. This way, you will learn exactly what each alternative offers, who it is best for, user feedback, pricing, and more.

But before we dive into alternatives, let’s quickly review what Birdeye is and why you might be looking to move on.

What is Birdeye?

Birdeye is a customer experience platform known mainly for its reputation management features. Businesses use it primarily to generate more reviews, manage their online presence, improve patient communications, and track their online reputation through one convenient dashboard.

Birdeye Features

• Automated review generation and reputation management
• Listings management on directories (Google, Yelp, etc.)
• Web chat and messaging tools
• Customer surveys and feedback collection
• Basic analytics and insights
• Integrations with various EHR and practice management software

Birdeye Pros & Cons

To give you a clear and honest picture, I have gathered these pros and cons based on real user feedback from G2, Capterra, Trustpilot, and GetApp.

Birdeye Pros

👍Comprehensive Reputation Management: Birdeye excels at generating, monitoring, and managing online reviews across multiple platforms (Google, Yelp, Facebook, etc.), helping businesses build a strong online presence.

👍Multi-Channel Patient Communication: Offers SMS, email, and web chat options to engage patients effectively.

👍Listings Management: Helps keep business listings accurate and consistent across directories, improving local SEO.

👍User-Friendly Dashboard: Provides an intuitive interface to monitor reviews, messages, and customer feedback in one place.

👍Integration Capabilities: Connects with many EHRs and practice management systems, enabling smooth workflows.

👍Customer Feedback and Surveys: Tools to gather detailed patient feedback to improve services and care quality.

Birdeye Cons

👎High Pricing: Birdeye is often considered expensive, especially for small to mid-sized practices, with limited transparency around pricing tiers.

👎Limited Customization: Packages can feel rigid with fewer options for tailoring features or workflows to specific practice needs.

👎Customer Support Issues: Some users report slow response times or difficulty resolving issues quickly.

👎Feature Overlap: Some features may feel basic or redundant compared to newer, more specialized platforms with advanced AI or automation.

👎Learning Curve: New users may find the platform overwhelming due to its broad feature set.

👎Mobile App Limitations: The mobile experience is sometimes cited as less polished or lacking full functionality.

Positive and Negative Birdeye Reviews [Real Customer’s Feedback]

After reading lots of user reviews on G2, Capterra, Trustpilot, and other platforms, a few patterns stood out. Like any software, Birdeye has its strengths but it also comes with trade-offs that may not work for every practice. Here is what people are saying:

✅Positive Feedback

Support can be clunky or move slowly sometimes. I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes. - Capterra (source)

The only issue I have is that my app does not let me know when I have a notification. It is not a huge downfall cause I have them emailed to me as well. - G2 (source)

❌ Negative Feedback

We had a very negative experience with Birdeye, I would stay away - Reddit (source)

Won’t leave me alone, and when I searched my name, they’re ranking above actual organic listings. I haven’t engaged with this company, and won’t. I hate online marketing firms that do this - they engage you, but then if you don’t purchase their services (or are in the process of thinking about it) they use their massive reach to rank you anyway. - Trustpilot (source)

Don’t use this company. They are a scam and a waste of time. This company should not be able to cold call people. - G2 (source)

Why People Look For Birdeye Alternatives

These are some common reasons based on the user feedback on G2, Capterra, Gartner & Reddit:

• High Pricing: Many practices find Birdeye’s costs steep, especially smaller or mid-sized teams.
• Limited Flexibility: Fixed packages with fewer customization options.
• Support Concerns: Mixed experiences with customer support response times.
• Missing Advanced Features: Lack of certain advanced AI or comprehensive patient management tools available in newer platforms.

Let’s take a look at the top 8 competitors and see how they stack up.

Top 8 Birdeye Alternatives & Competitors in 2025

1. DemandHub | DemandHub vs BirdEye

DemandHub is rapidly becoming a favorite for healthcare practices due to its user-friendly AI-driven messaging platform, powerful review collection features, and unified patient communication tools.

Best For:
Practices that want an intuitive, affordable, all-in-one communication and reputation solution.

Key Features:

• Unified messaging (SMS, Google, Facebook, Instagram, Web chat, Email)
• Automated review generation
• AI-driven engagement tools
• Online scheduling & web chat widgets
• Payment collection via text
• Rich analytics & insights

Pricing: Starts from $59/month.

Real Reviews:
Their customer service is top notch! I have also really enjoyed the ease of communicating with our clients and I have found the service to be a real value add for our team and customers. - Capterra (source)

Demandhub provides a single point of contact for reaching out users across multiple channels such as Email, Sms, Whatsapp, social media etc. One feature which stands out is asking users to rate our services on google platforms. This has helped us in improving our ratings. - Gartner (source)

In contrast, while reading reviews about Birdeye, I was genuinely shocked by some of the comments I came across in the Reddit community. Here are some of those comments along with sources for each.

The person asked ‘Should I purchase birdeye?’ and here is what people commented:

NEVER! I was with them for 6 years at 2200.00 per year until I found out that I can just pull up my company name on google and send reviews from there for free. I did not renew this year and they charged my card without authorization and I am having to dispute it. They always sent me an email to renew every year but this year I didn’t use it and I guess they knew I wasn’t going to renew so they just charged my card without approval. The card they charged was an outdated card also. They call me daily saying that I owe them and they are fighting my charge dispute. NEVER USE THEM!! - (Source)

Completely and totally rip off and makes it extremely difficult to get out of contract. - (Source)

On another thread the person asked, ‘BirdEye good or bad?’. He got this reply:

I don’t for a few reasons:

1. It’s very expensive.
2. Google is trying to find ways to disfavor review gating software.
3. The way for a lawyer to gate reviews is personally. Call the client after a victory. Ask him if he is happy. Give him a small thank you gift. Then ask for the review. Then send an email explaining how to do a Google review.

You only need special review gating software if you have many hundreds or thousands of clients. Lawyers don’t. Lawyers should do their own gating. - (Source)

2. Podium | Podium vs BirdEye

Podium specializes in reputation management, offering simplified tools for generating reviews, patient messaging, payments, and website chat widgets.

Best For: Clinics heavily focused on reviews and online reputation.

Key Features:

• Automated SMS-based review requests
• Unified inbox for patient messaging
• Text-to-pay payments
• Webchat for lead generation
• Basic analytics dashboard
• Patient feedback tools

Pricing: Starts around $299/month.

Real Reviews:

Majority of the platform for phone support and management, lack of crucial voicemail controls and reasonable features a less developed phone system would have. - G2 (source)

These guys are super manipulative and their system has had so many issues since I have been with them. My account manager “befriended” me and basically manipulated me via encouragement into opening a second account, now that business idea did not eventuate but they locked me in for another 12 months, after my account manager glossed over my request to stop the second subscription. Do not use them, they promise the world and will do anything to take your money! - Capterra (source)

3. NexHealth | NexHealth vs BirdEye

NexHealth brings real-time online scheduling, patient messaging, digital forms, and instant EHR integration into one modern platform.

Best For: Practices wanting real-time scheduling and powerful EHR sync.

Key Features:

• Real-time online scheduling integrated with EHR
• Digital patient forms and check-ins
• Instant insurance eligibility checks
• Automated appointment reminders & recalls
• Secure patient messaging
• Integrated online payments

Pricing: Starts from $299/month

Real Reviews:

We have used Nexhealth for the past year. When it works, it works well. However, the service is down for several weeks every two months. This is frustrating, and customer service is very slow to fix the issue. - Trustpilot (source)

issues with syncing from ipad quite often, I know this always tells us if they are having an issue so that helps that we do not need to call customer service. - Capterra (source)

4. Luma Health | Luma Health vs BirdEye

Luma Health is an enterprise-grade patient success platform that uses AI to automate reminders, patient communication, scheduling, intake, and analytics.

Best For: Healthcare systems and specialty groups needing sophisticated automation.

Key Features:

• AI-powered patient scheduling and reminders
• Smart waitlist management
• Patient intake and registration automation
• Two-way messaging and patient engagement campaigns
• Robust analytics and reporting
• Deep EHR integration (Epic, Oracle, MEDITECH, etc.)

Pricing: Custom quote-based.

Real Review:

Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you have to constantly check and refresh. - G2 (source)

Some of the customization options felt limited, especially when trying to tailor messaging for different patient groups. Also, initial onboarding took a bit longer than expected, and some training materials could be improved. - Capterra (source)

5. Solutionreach | Solutionreach vs BirdEye

Solutionreach is a well-established patient communication tool providing comprehensive messaging, appointment reminders, telehealth, and surveys.

Best For: Clinics needing an established all-in-one communication tool.

Key Features:

• Multi-channel appointment reminders (SMS, email, voice)
• Two-way patient texting & secure messaging
• Digital intake and insurance verification
• Patient satisfaction surveys and reputation management
• Video telehealth integrated within platform
• Robust reporting and analytics tools

Pricing: Custom pricing.

Real Review:
They used to be better. They used to have good support, they used to have a reliable platform, they used to be a more personable company. - G2 (source)

Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us the same day and he failed to do so. - Capterra (source)

6. RevenueWell | RevenueWell vs BirdEye

RevenueWell focuses specifically on dental practices with automated patient reminders, recall campaigns, review management, and patient reactivation tools.

Best For: Dental practices needing focused patient recall and reputation management.

Key Features:

• Automated recall and reactivation campaigns (dental-specific)
• Reputation management and automated review requests
• Patient texting and email communication
• Online scheduling and digital intake forms
• Dental practice-specific patient communication templates
• Easy-to-understand analytics dashboard

Pricing: Custom quotes.

Real Review:

I dislike that when sending a Welcome campaign you do not get an alert if the email is wrong or does not go through. I also dislike how glitchy it can be and there are too many different text types that you have to edit each time you need to edit the reminders. You end up having to update 6 different reminders for each section. I wish that was more customizable. (source)

Revenuewell is a very dishonest company that only cares for their bottom line. RW does not care if you are successful, they only care for the study stream of income they receive from you. I told them I was having financial problems, their solution was to upsell me to another contract promising me that the “advanced” SEO will pay for itself. It did not. I tried to get out of the contract and they basically said “screw you”. The customer service was terrible, especially with Niko, the person in charge of billing. - Capterra (source)

7. Weave | Weave vs BirdEye

Weave integrates phone systems, texting, payments, reviews, and scheduling into one platform, simplifying communication for dental and medical offices.

Best For: Practices needing phones and patient engagement in one place.

Key Features:

• Unified phone, texting, and email messaging platform
• Text-to-pay and integrated payment processing
• Automated reminders and patient confirmations
• Review management and patient surveys
• Voicemail transcription and call analytics
• Internal team chat and productivity tools

Pricing: Around $399/month.

Real Review:

• Constantly loses connection with our server, creating errors with auto messaging to patients.
• Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren’t getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists).
• There is a new “glitch” literally every week that requires a new phone call and days to fix (with no actual fix). - G2 (source)

We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times. - Capterra (source)

8. Klara | Klara vs BirdEye

Klara provides HIPAA-compliant, secure messaging, and easy-to-use telehealth services in a user-friendly interface.

Best For: Practices emphasizing secure communication and telehealth.

Key Features:

• HIPAA-compliant secure patient messaging (text & email)
• Telehealth video visits directly integrated with messaging
• Digital patient intake and document exchange
• Two-way patient/provider communications in real-time
• Simplified patient scheduling and reminders
• EHR integration capabilities for streamlined workflows

Pricing: Custom pricing.

Real Review:

I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office. As a small business, I expected better support and communication, but it seems like Klara prioritizes larger clients instead. Overall, it’s definitely not worth the money, and I cannot recommend their services based on my experience. - G2 (source)

Front operations offerings are not well developed. Therefore, we use other systems for online scheduling, patient paperwork etc. It would be nice if you either develop Klara to fit the needs or partner with a solution that specializes in this space (ie, promptly, next patient, clearwave). - Capterra (source)

How To Switch From BirdEye To DemandHub?

Switching from BirdEye to DemandHub is super straightforward, and you won’t have to lift a finger. The customer support team at DemandHub will take care of everything for you.

• The team will transfer all your automation setups and contacts over to DemandHub at no extra cost. Before they complete the switch, the team will validate compatibility with your current systems.
• Your phone number will be ported over and set up for texting.
• All your integrations will be migrated to work with your current CRM system.
• Your team will receive online training to ensure you are all set to go.
• Plus, if any questions or issues pop up, our support team is on standby to assist you.

Now that you know what is out there and what you are missing with BirdEye, and if you are on the hunt for more features, better pricing, and friendly customer support, it might be the right time to switch to DemandHub

Conclusion

Each alternative highlighted here provides unique strengths and distinct advantages, giving you plenty of options. Evaluate your priorities. Whether its pricing, simplicity, integration capabilities, or advanced features and schedule demos to find your perfect fit.

This detailed comparison should help simplify your decision making process. This will help you choose the platform that meets your needs and truly supports your practice’s growth.