8 Best Review Wave Alternatives & Competitors in 2025

I have seen many people have raised concerns about Review Wave’s high pricing, limited flexibility, and the lack of advanced AI features. That is why more healthcare practices search for Review Wave alternatives to get better support, smoother onboarding, and AI-powered tools.

In this article, I am going to compare the top eight Review Wave competitors to help you find the platform that best fits your workflow, budget, and growth goals. Without any further ado, lets start with what review wave is?

What Is Review Wave?

Review Wave is a HIPAA-compliant patient communication platform that is designed for healthcare practices, especially chiropractors, dentists, and optometrists. It helps businesses streamline patient engagement, boost online reputation, and automate admin tasks like scheduling, texting, and patient intake. The platform aims to simplify front desk operations and attract more new and returning patients.

Review Wave Features

While visiting their product page, I have seen multiple features that they offer. To start with:

• Online scheduling with EHR integration
• Google review requests via SMS
• SEO tools for boosting local search rankings
• Business texting from your clinic number
• Webchat that converts to text
• Digital intake forms with EHR syncing
• Call-to-text for after-hours messages
• Push notifications via mobile scheduling app
• Support for multiple locations/providers
• Custom website with embedded chat, forms, and reviews
• Integrations with major EHRs (e.g., Dentrix, ChiroTouch)

Review Wave Pros & Cons

Positive and Negative Review Wave Reviews (Real Customer Feedback)

Here is what actual users say on G2, Capterra, and Trustpilot:

✅ Positive Feedback:

1. “Its very easy to use and convenient for a daily use software.” - G2 (source)

2. “I had a great experience with Review Wave. If my current EHR did not have built-in functionality to do what Review Wave does, I would still have it!” - Capterra (source)

❌ Negative Feedback:

1. “Downsides would be that sometimes it is not as easy to find certain features. I kind of have to search around for a bit.” - G2 (source)

2. “I would NOT use Aloha / Review Wave. They are average in effectiveness and terrible at customer service.” - Capterra (source)

3. “They call our offices ad nauseum. We have asked them to stop and they do not. We aren’t interested in your services. Stop calling us.” - Trustpilot (source)

4. “Sometimes disconnects from our ChiroTouch software and has to contact the help desk.” - Capterra (source)

The tool has 4.7 star ratings on Caperra while G2 and Trustpilot has 4.9 and 3.2 stars, respectively.

Why People Look for Review Wave Alternatives

Based on real user feedback, here are the top reasons healthcare practices consider switching from Review Wave:

• High monthly costs, especially for solo or small practices
• Customer service delays and limited training support
• Outdated dashboard experience compared to newer tools
• Lack of smart automation or AI features
• Overlapping features you may not need (like full scheduling if you already use EHR for that)
• Desire for better pricing, faster onboarding, or localized support

Top 8 Review Wave Alternatives for Healthcare Practices in 2025

Below are 8 trusted Review Wave alternatives used by dentists, chiropractors, physiotherapists, and other healthcare providers. Each platform offers something unique depending on your goals and workflow.

1. DemandHub | DemandHub vs Review Wave

What it does:
DemandHub is an all-in-one AI-powered patient communication platform that is built for healthcare practices. The tool helps you manage everything from online scheduling and automated reminders to reviews, payments, scheduling and AI-powered texting. Practices can manage all of these from one window.

Best For:
Chiropractors, dentists, and physiotherapists looking for a modern, affordable alternative to Review Wave with built-in AI tools and better support.

Key Features:

• Google review link + QR code generator
• AI-powered texting and unified inbox
• Online scheduling with smart reminders
• 2-way messaging and recall automation
• Digital payments and form sharing
• Patient re-engagement workflows
• HIPAA-compliant communication

Pricing:
Starts at $59/month, with flexible plans depending on features and practice size. Free trial and demo available.

REAL Customer Reviews:

Here is what people say about DemandHub.

“I recently started working for a doctors office that uses DemandHub and it makes communication with patients easier” - Jettie H. - Insurance Specialist - Hospital & Health Care - Capterra (source)

“Keep communication with the patients it’s super easy and allows you to speed the process any time a quick information needs to be shared with them.” - Verified User in Hospital & Health Care - G2 (source)

2. Weave | Weave vs Review Wave

What it does:
Weave combines VoIP phone systems with patient engagement tools like texting, scheduling, payments, and reviews, all in one platform. It is especially useful for front-desk teams who want to handle calls, texts, reminders, and payments from a single dashboard.

Best for:
Dental and chiropractic offices that want to unify communication (calls + texts) and improve patient follow-up without juggling multiple tools.

Key features:

• Cloud-based phone system with call tracking
• Two-way texting and missed-call auto-text replies
• Online scheduling and appointment reminders
• Google review requests via text
• Digital payments and text-to-pay
• Mobile app for on-the-go access

Pricing:
Starts at around $399/month, depending on features and team size. Demo required for exact pricing.

REAL Customer Reviews:

Here is what people say about Weave.

“Weave has a great feature that can be easily understood and can be easily navigated without a step by step instruction. The features are friendly to a person who is not techy.” - trisha c. - Admin and billing officer - G2 (source)

“Disappointing and unprofessional way to handle customers.” - Diane A. - Front Desk Coordinator - Health, Wellness and Fitness - Capterra (source)

3. Podium | Podium vs Review Wave

What it does:
Podium is a messaging and review platform that helps local businesses to improve their online reputation and streamline customer interactions via text. While not healthcare-exclusive, many dentists and chiropractors use it for review generation, web chat, payments, and lead capture.

Best for:
Multi-location or growth-focused practices that want powerful tools for collecting Google reviews, managing leads, and texting with patients.

Key features:

• Automated Google review requests via SMS
• Webchat with text-back functionality
• Team messaging and shared inbox
• Text-to-pay and secure mobile payments
• Lead capture widgets for websites
• Integrates with CRMs and EHRs (via Zapier or native)

Pricing:
Plans reportedly start around $289 - $500/month depending on features and number of locations. Custom pricing is available upon request.

REAL Customer Reviews:

Here is what people say about Podium.

“It is not what they say that it is. YOU CANNOT EXPORT YOUR OWN DATA” - G2 Review (source)

“The worst company I’ve ever dealt with! They don’t connect to Shopify, fail to send abandoned cart texts as promised, and never notify when an order ships. When you need help, they’re MIA! But they have no problem Charging $635 per month. stay away, or you’ll regret it!” - Capterra Review (source)

“I’ve been trying to cancel my contract, and even when my business is closed, they don’t answer back with the steps to proceed with the contract cancellation. Scammers. Don’t sign with them.” - Trustpilot Review (source)

4. BirdEye | BirdEye vs Review Wave

What it does:
Birdeye is an all-in-one reputation and experience platform built for local businesses, including many dental, chiropractic, and medical practices. It helps you manage reviews, chat with patients, collect payments, and automate surveys, all in one place.

Best for:
Multi-location practices and healthcare businesses that want strong online reputation tools plus multi-channel messaging and AI-driven automation.

Key features:

• Google review generation and auto-responders
• Webchat that converts into text conversations
• Unified inbox for messaging across platforms
• Text-to-pay and mobile payment tools
• Patient surveys and feedback requests
• Integrations with top CRMs and PMS tools

Pricing:
Custom pricing only. Based on reviews, plans often start around $350 - $500/month, depending on features and business size.

REAL Customer Reviews:

Here is what people say about BirdEye.

“I had a very frustrating experience with Birdeye. I contacted their billing department to cancel my service, but they continued to charge me for another month anyway. The cancellation process was made unnecessarily difficult, with poor communication and no clear path to resolve the issue. It felt like they were doing everything possible to delay or prevent cancellation. I regret signing up—this is not how a customer-focused company should operate. I strongly recommend avoiding Birdeye.” - Joe Jesuele - Trustpilot (source)

“The WORST COMPANY I have dealt with in over 30 years as an attorney. They got less than 5 reviews in 12 months & refused to let me out of their 12 month contract after grossly failing to deliver reviews. JUST AWFUL. Buyer beware!!” - Verified User in Accounting - G2 (source)

5. Doctible | Doctible vs Review Wave

What it does:
Doctible is a healthcare-specific patient communication and reputation management platform that helps clinics automate reminders, reduce no-shows, and boost reviews. It is known for being easy to use, especially for dental, chiropractic, and small medical practices.

Best for:
Smaller healthcare practices that want an affordable, HIPAA-compliant tool for reminders, texting, review requests, and basic automation.

Key features:

• Appointment reminders and confirmations
• Two-way patient texting and missed call text-back
• Google review generation
• Website pop-up and lead capture tools
• Net Promoter Score (NPS) surveys
• Digital intake forms and basic scheduling

Pricing:
Starts at around $249 - $399/month, depending on your needs and features selected. Demo required for exact pricing.

REAL Customer Reviews:

Here is what people say about Doctible.

“Don’t sign the contract. Underwhelmed with the entire experience. I would not recommend it.” - Mark M. - chiropractor - Alternative Medicine - Capterra (source)

“Easy to use! Doctible has a very user-friendly platform.” - Andrew D. - Office Manager - G2 (source)

6. NexHealth | NexHealth vs Review Wave

What it does:
NexHealth is a patient experience platform that syncs with your existing EHR to automate booking, reminders, forms, and messaging. While it is more of a full-stack patient engagement tool than a simple review platform, The tool is often used by practices wanting deeper integrations with clinical workflows.

Best for:
Healthcare practices (especially dental and medical) looking for advanced scheduling, reminders, and EHR sync plus built-in review collection.

Key features:

• Real-time EHR syncing for scheduling and messaging
• Automated appointment reminders and confirmations
• Online booking widget for your website
• Patient review requests via SMS
• Digital forms and mobile intake
• HIPAA-compliant patient communication

Pricing:
Custom pricing only. Based on user feedback, plans often start at $399 - $600/month, depending on practice size and EHR integration.

REAL Customer Reviews:

Here is what people say about NexHealth.

“Nexhealth was super helpful and makes things very easy and seamless. I would recommend this to colleagues.” - Cambri w. - Medical Receptionist - G2 (source)

“We initially met with a NexHealth salesperson and were excited about the features, which seemed like a great fit for our practice. We waited a week to meet with their engineer, [sensitive content hidden], to discuss our specific needs. During that meeting, we discovered that their financial feature does not allow patients to make partial payments unless the balance is over $1,000 -an immediate dealbreaker for our workflow. We clearly informed [sensitive content hidden], and subsequently the NexHealth team, that the software would not meet our needs. Over the next three weeks, we repeatedly requested a refund. Instead, we were strung along by [sensitive content hidden], their Client Retention Manager. His solution? To schedule another meeting - this time with their engineering team -so they could better understand why their product didn’t work for us. As much as I appreciate the gesture, asking an already overwhelmed office manager to help troubleshoot their product limitations is simply not practical. [sensitive content hidden] framed it as an “honor” to be asked, which felt disingenuous. Now, three weeks later, they not only refuse to refund our initial payment, but intend to charge us two more times - citing the three-month contract we agreed to. While we were aware of the contract term, we could not have known at the outset that their software would lack a critical function our practice requires. We identified this issue immediately -before any implementation work began -and informed their team. The honorable course of action would have been to release us from the contract under these circumstances. Their refusal to do so, and their intention to charge us for services we cannot use, is both disappointing and, frankly, dishonorable. I do not recommend NexHeath, and I would avoid them at all costs.” - Ahava L. - Managing Co-Founder - Medical Practice - Capterra (source)

7. YAPI | YAPI vs Review Wave

What it does:
YAPI is a paperless patient engagement and communication platform built specifically for dental practices. It focuses on automating reminders, reviews, and forms without needing to replace your current practice management software.

Best for:
Dental practices that want to streamline front-desk operations, collect more reviews, and go fully paperless with digital forms and reminders.

Key features:

• Automated appointment reminders
• Two-way texting with patients
• Review requests via text and email
• Digital intake forms and iPad check-in
• In-office announcements and alerts
• Integrations with Dentrix, Open Dental, and Eaglesoft

Pricing:
Pricing is not publicly listed. Most dental practices report costs in the range of $199 - $300/month, depending on features.

REAL Customer Reviews:

Here is what people say about Yapi.

“Doesn’t integrate with Dentrix! Pain in the neck. I’m paying more for my new service but don’t even mind.” - Anna G. - Health, Wellness and Fitness - GetApp (source)

“Yapi was easy to install and learn how to use. We use it every day to confirm our patient’s appointments and communicate with them. We make far fewer calls now. Even out patients like it!” - Charlotte R. - Manager Medical Practice - Capterra (source)

8. Solutionreach | Solutionreach vs Review Wave

What it does:
Solutionreach is a long-standing patient engagement platform designed to help healthcare practices reduce no-shows, improve patient communication, and gather reviews. It supports appointment reminders, surveys, newsletters, and reputation management, all in one platform.

Best for:
Mid-sized to large healthcare practices that want a more traditional, comprehensive communication platform with robust outreach and automation tools.

Key features:

• Appointment reminders and two-way texting
• Automated recall and reactivation campaigns
• Email and newsletter marketing
• Patient satisfaction surveys (NPS & custom)
• Google and Facebook review collection
• Customizable communication templates

Pricing:
Pricing is custom. Based on user feedback, plans typically start around $299 - $500/month, depending on your size and feature set.

REAL Customer Reviews:

Here is what people say about Solutionreach.

“They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company.” - Verified User in Hospital & Health Care - G2 (source)

“Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us the same day and he failed to do so.” - Robert L. - Dentist - Hospital & Health Care - Capterra (source)

Review Wave Alternatives Comparison

Which Review Wave Alternative Is Right for You?

If you are a smaller clinic, tools like DemandHub or Doctible offer powerful features without overwhelming your team. For larger or multi-location practices, Podium or Birdeye may be a better fit. If you are still unsure about the right tool, explore a few demos or get a demo at DemandHub.

How to Switch from Review Wave to DemandHub

Here is how to shift from Review Wave to DemandHub.

1. Book a Free Demo: Get a walkthrough of DemandHub and see how it matches your current setup.
2. Personalized Onboarding: The team helps you customize reminders, review requests, and texting flows.
3. Import Contacts & Reviews: Easily migrate key data like contacts and review history, not starting from scratch.
4. Quick Staff Training: Your team gets training and support to hit the ground running.
5. Go Live with Confidence: Launch with help from a dedicated success manager and real-time chat support.

Ready to switch? Start with a demo or get a free trial to see how DemandHub makes review management and patient communication simpler.